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Maritime Operations Center (MOC) Systems User Support Specialist

Computer Office Work

Maritime Operations Center (MOC)

Systems User Support Specialist

Bahrain

IT/Cyber Security

Job Title: Maritime Operations Center (MOC) Systems User Support Specialist

Job ID: 0703022

Date Posted: 9/18/2023

Location: Bahrain

Category: IT/Cyber Security

Minimum Clearance Required to Start: Top Secret SCI (SSBI) (Tier 5)

Job Type: Full Time

Travel: Up to 20% travel may be required, to various ports within the Indian Ocean and Middle Eastern AOR

*Position contingent upon contract award

*The position description is subject to change to meet the requirements of the program

 

Job Description:

We are seeking a Maritime Operations Center (MOC) User Support Specialist to join our growing team for an upcoming IT/Cyber Security contract based out of Bahrain. The position is contingent upon contract award.

 

As the MOC User Support Specialist, you will provide support service activities required to operate, maintain, upgrade, and manage identified NAVCENT Information Technology (I.T.), Communications Services, and underlying infrastructure and system components.

Job Responsibilities:

  • Provide Tier 1 support to NAVCENT service desk customers via phone, email and computer chat

    • Support shall be performed directly on end user devices or remotely through Windows remote management tools

  • Install and update computer hardware and software

  • Prioritize work orders according to established performance priority timelines

  • Must be highly organized and detail orientated to keep adequate notes for work orders

  • Provide various administrative and clerical tasks as needed

 

Material & Equipment Directly Used:

  • Navy classified and unclassified C4ISR computer systems and ONE-NET

 

Working Environment:

  • Candidate will work primarily in computer facilities at Naval commands in an office or computer equipment room environment

  • Work outside of normal work week hours will be required to participate in meetings, troubleshooting efforts, and installations or upgrades

 

Physical Activities:

  • Personnel may be required to stand or sit for prolonged periods of time

  • Individual must be able to lift up to 30 lbs. unassisted

  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection of installed computer and network equipment

 

Job Requirements:

  • Must be a U.S. Citizen

  • Pre-employment drug screening

  • Active DoD TS/SCI Security Clearance

  • IAT Level 2 Certification (per DoD Inst 8750.1 and Navy guidance) required.  CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP with IA and CE required

  • 5+ years’ experience with Navy or DoD Networks (SIPRNET, NIPRNET, SCI)

  • 5+ years’ experience with Tier 1 Help Desk support

  • 5+ years’ experience C4I Systems experience: JWICS, GCCS-J/M, FMV, DCGS-N, CENTRIX/other C2 Systems Administration

  • Provide Tier 1 support to NAVCENT service desk customers via phone, email and computer chat

  • Detailed knowledge of MOC C2 systems to include knowledge of fleet communications and architectures

  • Must be able to communicate well both orally and in writing

  • Must be able to communicate well with senior Navy / DOD officials and technical personnel

  • Must be detail oriented to adequately record and close trouble tickets

  • Candidate must be able to provide training remotely and in person

Required Education:

  • BS in Information Technology (or equivalent technical degree) or 5+ years technical experience in related discipline required

 

To apply:​

  • Send a copy of your resume to careers@gieslerllc.com.

  • “Subject" line of the email should include your name and the Job ID for the position you are applying for.

 

 

Giesler, LLC is a private corporation established in the State of Georgia, is an Equal Employment Opportunity and Affirmative Action employer. This commitment affirms Giesler LLC’s policy to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants

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